UNSQUASHED PULSE
Real-Time Customer
Intelligence
Set up your location. Customers leave structured feedback in under 60 seconds — rated, categorised, sentiment-analysed. No app for them to install.
Get Access →The Problem
You don't know what customers actually think
Google reviews trickle in randomly. WhatsApp complaints go untracked. You have no structured, real-time view of customer satisfaction — and no way to catch problems before they become reviews.
The Solution
Structured feedback. Live analytics. Zero friction.
Every response is a 60-second structured form — rated, categorised, and sentiment-analysed. Live dashboard. Instant alerts on negative feedback.
How It Works
Set up in 2 minutes
Name your location, choose your industry template. Pulse configures the right feedback questions automatically.
Place it where customers are
Put your feedback link at your counter, table, reception, or door — printed, on a receipt, or on a screen. One setup, unlimited responses.
Watch feedback come in live
Every scan feeds into your dashboard in real time. Ratings, sentiment, categories, comments — all structured and searchable.
Star Rating + NPS
5-star rating and Net Promoter Score (0-10) in every response. Two proven metrics in one scan.
Category Tagging
Customers tag their feedback: Service, Staff, Product, Environment, Value. You see exactly where to improve.
Sentiment Analysis
Every response auto-classified as Positive, Neutral, or Negative. No manual reading required.
Industry Templates
Clinic, restaurant, gym, retail, hotel. Pre-built question sets per industry. Live in 2 minutes.
Instant Negative Alerts
Get notified immediately when a negative response comes in. Catch problems before they escalate.
Real-Time Dashboard
Every response appears on your dashboard the moment it's submitted — no delay, no manual refresh.
Downloadable Reports
Export your feedback data as CSV. Share with your team or use in board meetings.
No App Required
Customers fill a mobile web form, done. Nothing to download. Works on every smartphone.
Feedback Link
A unique link for your location, ready to place wherever customers are — printed, on a receipt, or on a screen.
Built for every physical location
A Google review only happens if a customer bothers. Pulse asks every time, and actually gets an answer.